8 Advice for buying from online as lockdown eases
Buying from online can be very hectic and sometimes even
dangerous. Primary of them all is the issue of trust. As customers online
buying consists mainly of three broad processes and phases; the marketplace or
store where goods are displayed in simple terms website, the payment system
after getting what you really want to buy, and finally the delivery method. Three
simple but complex steps. The issue of trust runs through every phase of the
process. Whether pictures of products are photoshopped or not, real or fake reviews
on website, credit card and information security, delayed or express delivery
and the likes. Here are eight things to lookout for when buying things online
especially from another country.
1. Check for the country of origin of the marketplace
It’s twice important to check for the country where the
website and seller is located for proximity purposes and trustworthiness. The website
should have good reputation when it comes to listed products and sellers. Normally,
you can scroll down to the extreme bottom of the page to find more information
about the website’s country of origin. For the top three renowned and global marketplaces
such as Amazon, e-Bay, and AliExpress such information are easy to locate. You
may want to desist from purchasing from certain countries with reputation in fake
goods.
2. Terms of use, return and refund policies, and privacy
information
This is a very contentious area when it comes to online buying
and selling. Any reliable marketplace makes this information readily available
to customers because they are obliged to, it is however customers responsibility
to check for those. Conditions under which items can be returned and payment refunded,
and most importantly “cookies” and or customer data collection and usage. You’ll
need to read more about this information if you’re a frequent buyer from a
particular marketplace.
3. Credibility and proximity of the shop and seller
Buying from online is not much different from entering a
brick and mortar store, window-shopping for a while, getting out quickly because
of something unusual you saw about the owner or products on the shelves. This is
not much different with online stores. Check for reviews given by other buyers
of the product (not all reviews are real though), check for the location of the
seller, how many of the product has been purchased or sold over which period and
how many still in stock, etcetera. A good shop will display these specifics. Any
credible website offers a lot of details about the sellers just as much as the
product(s) they sell.
4. Quality of the product
There’s been two occasions where I’ve had to return products
purchased online because of quality concerns. For products like fashion look
out for closeup pictures of the materials used, more pictures from different perspective
of the same product, and colour variants. Most photos are filtered to reveal
the real colours and physical properties of the product. Those that cannot be
captured in pictures such as smoothness or roughness (texture) are described in
detail for buyers either linen, polyester, satin, cotton etcetera. Height, length,
width, net weight, are not to be overlooked.
5. Your own timelines
When you need a product for immediate use, don’t buy from
another country unless you are sure of an express delivery. Some products may
arrive already expired or having missed the need for purchasing. It’s always up
to you to be vigilant on the timelines and details on the period of delivery.
6. Delivery method and timelines
After you’ve found what you really want, the next is to
check for delivery method and period before proceeding to the payment section. Free
or charged shipping is very important. Cost of delivery is mostly cheaper when
you buy from marketplaces with fulfilment centers or warehouses within your
country. You don’t want to pay more for delivery than the cost of the item.
Sometimes bulk purchasing can prevent having to pay more. One thing to note is
proximity normally determines the cost of delivery, that’s why it’s good to find
out where the product will be delivered from. This also affects the period for
delivery. When delivery period is more than 1.5months, rethink the purchase. Seller
may not be shipping to your country or place of residence so watch out.
7. Be sure of the payment system
Visa, Mastercard, Skrill, PayPal, Apple pay, direct bank
transfer and many more are means for making payments. They all have different charges
and refund policies. It’s better to know your bank policies as well before you
lose any penny. My $60 is yet to reflect in my account after it was refunded 3months
ago. The payment system should also be very secured. You must be given the option
of whether to allow the system to keep your card details for next purchases or
not.
8. Promotions and special offers
Marketplaces that offer promotions and giveaways are the
best to shop from. Always look out for special discounts on certain product
especially seasonal promotions such as Christmas, new year and so on. Most
importantly don’t forget to subscribe, follow and engage in customer loyalty
programmes because they offer tickets to getting good discounts on your purchases.